FAQ’s

DISCLAIMERS:

  • Dear Genevieve is not responsible for if you have measured your wrist wrong for a bracelet, or haven’t checked the necklace length. We are more than happy to help you amend this, but shipping will be at buyers cost.

  • Charms colour, texture, or general look may vary due to the nature of no two charms being identical, This mainly applies to our muranos, enamels, pearls, and seashells, but please bear this in mind.

  • The charms are not soldered directly onto the bracelets, It is the wearer’s responsibility to be mindful of not sleeping, showering, or swimming in the piece or partaking in any activities that could cause the charms to catch and pull.

  • Charm and chain availability is subject to change. as we attend in-person events and operate online. While we do our best to update our stock regularly, sometimes an item you order may be out of stock. In this situation, we will contact you to organise a replacement or solution,

What material are they made out of?

All of our chains are made out of stainless steel. Our gold-coloured chains have a thick plating on them and the silver are un-plated. The charms vary in metal type, but are either stainless steel or brass. If you need clarification on which are made out of each material, feel free to reach out and ask.

Will they tarnish?

Like all gold plating, these pieces are subject to tarnishing over time, although this process can be slowed down with proper care.

How do I take care of my piece?

It should be the last thing you put on and the first thing you take off while getting ready. Do not sleep with your piece on to avoid breakage. It is important to note that the charms are not soldered to chain, so extra care needs to be taken to prevent them from getting caught or coming off. Please remove your piece before exercising, showering, swimming or any contact with water. You should avoid any direct contact with chemicals, fake tanners, lotions or perfumes.

We recommend storing in an airtight bag or container, not in a hot or damp environment, dark coloured jewellery box, or direct sunlight. If you need to give your piece a spruce up, use a non-fluffy microfibre cloth with no chemical, product, or water to give it a quick wipe.

How long will my order take to be sent?

After you have placed your order, please allow 1-3 days for us to make your custom piece and ship it out to you. If you write ‘N/A’ and don’t have a preference for the charm order, please know we will arrange it to what we think looks best. However if you aren’t happy with the way they are arranged, you can send it back to us at the buyers expense. Just email us if this is the case.